Increased acknowledgement rates from 15% to 100%.
Admin time significantly reduced by removing paper-based processes.
Improved compliance visibility with instant reporting and tracking.
Interior Goods Direct has been trading online since 2003 and has become one of the largest retailers of high-quality blinds in the UK.
A standout feature of the business is that almost everything is manufactured on site in Yorkshire. Operating across 40,000 sq ft with more than 300 employees, maintaining visibility across the operation and ensuring staff receive critical information is essential.
Looking for a reliable way to evidence risk assessments, policies and health and safety communications, Interior Goods Direct chose Read & Sign.
Client
Interior Goods Direct
Sector
Retail
Solution
Workforce compliance
Products used
Read & Sign
Before implementing Read & Sign, Interior Goods Direct relied on paper-based systems to distribute and track important health and safety information.
The business relied on spreadsheets to monitor completion rates, while historical records often had to be manually searched through archived files.
New starters could also miss important documentation, creating compliance risks.
Interior Goods Direct implemented Read & Sign to digitise the distribution, acknowledgement and tracking of safety information across the business.
The platform is used extensively for risk assessments, policies, departmental communications and compliance reporting.
One of the most significant improvements has been the ability to monitor acknowledgement rates and ensure employees have reviewed important information.
As the business has continued to grow over the past two and a half years, Read & Sign has scaled alongside it, supporting an increasing number of users while maintaining visibility and control.
Read & Sign has helped Interior Goods Direct strengthen compliance processes while significantly reducing administration time.
The system’s straightforward design has been well received by employees and agency workers, who have adapted quickly to the digital process.
Read & Sign has become an important part of how Interior Goods Direct monitors and improves compliance performance.
Acknowledgment rates are now regularly reviewed by the board of directors and are one of the first metrics discussed during monthly reviews.
The visibility provided by Read & Sign allows the business to analyse performance across different departments and gain instant access to the information needed to support decision-making.
This focus from leadership helps reinforce a positive top-down safety culture throughout the organisation.
Alongside the platform itself, Interior Goods Direct values the ongoing support provided by Keyzo.The team benefits from regular check-ins, updates on new developments and fast responses whenever technical support is required.
As one member of the team explained:
“If I’ve got an issue, I know you’re always there at the end of an email or even a phone call to talk through it.”
About Interior Goods Direct
Interior Goods Direct is one of the UK’s largest online retailers of high-quality blinds. Trading since 2003, the company manufactures almost all of its products on site in Yorkshire and employs more than 300 people across its 40,000 sq ft operation.
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