How Garsons Cut Admin Time by 50% with Read & Sign’s Document Distribution Software
Garsons, an award-winning a multi-site retail business, has been growing more than plants, they’ve been cultivating efficiency and compliance with the help of Read & Sign, our intuitive digital document distribution and compliance platform.
Operating across two sites in Esher, Surrey, and Titchfield, Hampshire, Garsons 200+ strong team were working on varied schedules. With over 150 different documents to manage, the admin team was spending anywhere up to two days per week manually distributing policies and documents and chasing acknowledgements which was obviously a time-consuming task that also made tracking and compliance incredibly difficult.
The Document Distribution & Compliance Challenge
Garsons like many companies were relying on systems that weren’t purpose-built for document management and compliance in todays world. Signatures were being collected manually, and there was no way to test employee understanding of the information they were being given before signing off. The process often felt like a box-ticking exercise, rather than a meaningful accountability check.
Why They Chose Read & Sign Compliance Software
They needed a solution that worked across the various sites, departments and roles, allowing targeted distribution, automated compliance tracking, and group-level ownership. They wanted to ensure the solution improved employee document tracking with a streamlined policy acknowledgement system, that would reduce admin time.
Chris Tourell, Operations Development Manager at Garsons, said:
“Read & Sign specifically dealt with document compliance in the way we envisaged. A major plus for us is the ability to devolve responsibility to Group Leaders to chase their staff and manage compliance.”
Now, all documents are issued on a calendared schedule, with team leaders actively overseeing their groups’ compliance. Health & safety documents, policies and procedures are all in one place, fully auditable, and distributed with ease. Additionally, peoples understanding of the content is being checked to ensure compliance goes beyond box ticking exercises!
Real Results In Time and Cost Savings
Within just six months:
Every member of staff has been registered and are active on Read & Sign
Garsons saw an estimated 50% reduction in admin costs
Time savings reached 30–40%
Managers are empowered with clear dashboards and access to real time data
Chris added:
“Registration was straightforward for most people. The admin dashboard is a very useful feature and recent improvements have made the platform even easier to use.”
Long Term Partnership
Garsons have now renewed their partnership with Keyzo for a further three years which is not only testament to the quality of the product, but a reflection of the excellent customer service that we’ve strived to deliver. We’re exceptionally proud of the strong relationship we’ve built with Garsons and the value Read & Sign brings to their business.
Therisa Thompson, Chief Commercial Officer for Keyzo said:
“Our aim is to be a Global Technology Leader and we can only achieve that if we continue to strive for excellence. This means delivering a first class product, and a first class service to our customers. We’re incredibly proud of what we’ve achieved with Read & Sign and hearing great feedback from satisfied customers and securing long term partnerships is testament to the hard work our team puts in.”
Every Keyzo client has a dedicated Customer Account Manager as well as access to our 24/7 technical support team. We take genuine pride in offering a responsive, proactive service that goes beyond expectations.
We continue to develop new features and enhancements, and we’re excited to help Garsons keep their people safe, informed, and compliant.
If you would like to know more about Read & Sign and how it could help your business then request a demo today
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